PRIVACY POLICY

We respect your privacy and take the protection of personal data seriously. This document explains in plain language what data we collect, why, and what you can do about it.

Who processes your data

The controller of personal data is ROMANTIC Couture.

For any questions regarding your personal data, please write to us at: [email protected]

What data we collect

Data you provide yourself. When you fill in a form on the website or request a call back, you give us your name, phone number and email address. These fields are completed voluntarily.

Data collected automatically. When you visit the website, our servers and analytics services record: the page you viewed, your IP address, browser type and language, device type, the date and time of the request, the source of your visit, and cookies stored in your browser.

Why we process this data

  • to contact you in response to your inquiry;
  • to prepare and deliver the event you have ordered;
  • to send you information about our services, if you have agreed to receive it;
  • to understand how visitors use the website and improve it;
  • to display our advertising and measure its performance.

The legal basis for processing is your consent, given when submitting a form or clicking the accept button in the consent banner on the website.

Cookies

Cookies are small text files stored in your browser. We use them for three purposes:

  • essential – to keep the website working, remember your language settings and session;
  • analytics – to show us how visitors use the website;
  • advertising – to display our ads on third-party platforms and measure the results.

You can withdraw your consent at any time through the banner on the website, or block cookies in your browser settings. Please note that some website features may not work correctly afterwards.

Analytics and advertising services

We use the following third-party services:

  • Google Analytics, Google Tag Manager, Google Ads (Google LLC) – web analytics and advertising;
  • Meta Pixel (Meta Platforms, Inc.) – analytics and advertising on Facebook and Instagram;
  • TikTok Pixel (TikTok Technology Limited) – analytics and advertising on TikTok;
  • Ringostat – call tracking and analytics;
  • Microsoft Clarity (Microsoft Corporation) – analysis of visitor behavior on the website.

These services may set their own cookies in your browser and process anonymized data about your visits to this and other websites. Each of them processes data in accordance with its own privacy policy.

Advertising and remarketing

We and our partners, including Google, display our ads on third-party websites across the internet. We and Google use third-party cookies, including Google Analytics cookies, together with first-party cookies to optimize the display of ads based on your previous visits to our website.

You can opt out of personalized advertising:

  • Google – through Ads Settings at adssettings.google.com;
  • Meta – through the ad settings of your Facebook or Instagram account;
  • third-party cookies in general – at aboutads.info/choices.

Sharing data with third parties

We do not sell your contact details – name, phone number and email address – and we do not share them with third parties for marketing purposes.

We may share them only with:

  • contractors involved in delivering your event, and only to the extent required to deliver it;
  • the services we use to communicate with you and manage orders;
  • government authorities, where required by law.

Anonymized data about your behavior on the website is processed by the analytics and advertising services listed above.

How long we keep your data

Contact details are kept for as long as you remain our client or until you withdraw your consent. Analytics data is retained for the periods set by the respective services – as a rule, up to 26 months.

Your rights

You have the right to:

  • find out what data of yours we process;
  • have inaccurate data corrected;
  • request deletion of your data;
  • withdraw your consent to processing and to receiving marketing messages;
  • object to processing.

To exercise any of these rights, write to us at the email address given at the beginning of this document. We will respond within 30 days.

Security

We store your data on secure servers and limit access to employees who need it for their work.

Changes to this policy

We may update this document. The current version is always available on this page. We will notify you by email of any significant changes.